Understanding Order Fill Rate
How we calculate. Fill rate % = shipped quantity ÷ ordered quantity × 100. The form uses the same arithmetic as the worked examples on this page. See our methodology and accuracy policy.
Real-world scenario: A typical Order Fill Rate case uses units shipped 9400 and units ordered 10000. Enter the same figures below to reproduce the worked path.
What is Order Fill Rate?
A demand-fulfillment KPI. Line fill and case fill variants use the same structure with different unit definitions.
- Same UOM for shipped and ordered
- Backorders usually reduce fill unless policy says otherwise
- Can be under 100% when short
The Formula
Worked Example
Common Use Cases
- Inventory planning: stockout impact
- Customer service: fulfillment quality
- S&OP: demand vs supply gaps
Pro Tips
- State line vs order fill
- Exclude cancelled demand if appropriate
- Segment A-items for focus
Limitations: Order Fill Rate results are educational logistics and supply-chain planning aids—not SLAs, carrier contracts, or inventory valuation advice. Confirm definitions with your WMS/TMS and finance policies.
FAQ
Can fill rate exceed 100%?
Not for a strict shipped÷ordered definition. If overships are allowed, treat that as a separate overship metric.
What if units ordered is 0?
Fill rate is undefined—enter positive ordered units.
Authoritative References
For logistics and supply-chain KPI definitions, consult:
- CSCMP — supply chain management resources
- ASCM / APICS — operations and inventory body of knowledge
- ISO 28000 — security management for the supply chain (context)