SAIDI

A distribution reliability KPI. Distinct from forced outage rate (generating-unit forced hours÷period) and availability factor.

SAIDI (minutes) = Σ interruption customer-minutes ÷ customers served.

Tip: Keep “Customer-Minutes Interrupted” and “Customers Served” on the same basis (period, units, and population) before calculating SAIDI.

Cluster: Energy hub · Professional efficiency · Manufacturing hub · Percentage guide

SAIDI (System Average Interruption Duration Index) averages customer interruption duration across customers served.

Enter total customer-minutes interrupted and customers served for the same utility and period.

Sum of customer × interruption minutes
Customers in the SAIDI denominator

SAIDI

Understanding SAIDI

How we calculate. SAIDI (minutes) = Σ interruption customer-minutes ÷ customers served. The form uses the same arithmetic as the worked examples on this page. See our methodology and accuracy policy.

Real-world scenario: A typical SAIDI case uses customer-minutes interrupted 2400000 and customers served 100000. Enter the same figures below to reproduce the worked path.

What is SAIDI?

A distribution reliability KPI. Distinct from forced outage rate (generating-unit forced hours÷period) and availability factor.

  • Same reporting period
  • Customers served = average or end-of-period per policy
  • Major event days may be excluded in filings—label your basis

The Formula

SAIDI
SAIDI = Customer-minutes interrupted ÷ Customers served

Worked Example

Scenario: Customer-minutes interrupted 2,400,000; customers served 100,000.
Step 1: 2400000 ÷ 100000 = 24
Answer: SAIDI is 24 minutes.

Common Use Cases

  • Utility reliability reports: SAIDI tracking
  • Board scorecards: interruption duration
  • Benchmarking: peer SAIDI comparisons

Pro Tips

  • State minutes vs hours
  • Align IEEE 1366 / regulator exclusions
  • Don’t mix generation FOR into SAIDI

Limitations: SAIDI results are educational energy and utilities planning aids—not engineering, grid-operations, or investment advice. Confirm definitions with your ISO/RTO, plant, and regulatory reporting standards.

FAQ

Same as forced outage rate?

No. FOR is generating-unit forced outage hours÷period. SAIDI averages customer interruption duration on the distribution system.

What if customers served is 0?

SAIDI is undefined—enter a positive customers-served count.

Authoritative References

For power system and plant performance concepts, consult:

  • U.S. EIA — energy statistics and explainers
  • NERC — reliability standards context
  • IEA — international energy analysis